Your Questions Answered.
Order.
Do you ship abroad?
Yes.
I wrote the wrong address, what do I do?
Don’t worry about it.
Email us at orders@onlycup.co.uk with the subject line “Address”, then in the body of the email attach your order number and new address.
We’ll handle the rest.
Some of my items are missing, what do I do?
Email us at orders@onlycup.co.uk with the subject line “Items” then in the body of the email attach your order number, tell us what was missing, and we’ll ship it out.
I want to send it as a gift, can I include a note?
Not at this time.
Shipping & Delivery.
Has my order been sent?
You will receive an email when the order has been sent.
If you haven’t received an email, email us at orders@onlycup.co.uk with the subject line “sent?”, then in the body of the email attach your order number and we’ll get back to you.
How long is delivery?
In the UK it usually takes 1-3 days.
Outside the UK it’s typically 3-14 days.
The package has been sent but I didn’t receive my order, what do I do?
Email us at orders@onlycup.co.uk with the subject line “Delivery” then in the body of the email attach your order number and leave it to us.
We’ll check with the delivery company and get back to you as soon as we have the information.
Payment.
I have problems with payment, what do I do?
Make sure all the fields are filled in, if you’re still having problems email us at orders@onlycup.co.uk with the subject line “Payment” and we’ll get back to you with the next steps.
Return & Refund.
Can I get a refund?
Sure thing.
If you don’t like the coffee, you have 30 days to get a full refund, no questions asked, and we’ll still be friends.
All you have to do is email us at orders@onlycup.co.uk with the subject line "Refund,” then in the body of your email, attach your order number and we’ll issue a refund within 7 days.
Product.
How do I measure out the correct amount of OnlyCup Coffee?
A 1/4 cup scoop measures out 18g of ground coffee.
Why is OnlyCup better than my current coffee?
Your current coffee hasn’t been optimised for health & effectiveness.
Our coffee was blended by scientists to ensure you get the optimal dose of both caffeine (180mg +- 10mg per cup), and polyphenols (300mg +/-50mg per cup).
What you’re drinking now probably wasn’t, and no 2 cups are ever the same.
What’s OnlyCup?
We’re a science-driven coffee company, committed to changing your relationship with coffee for the better.
If you meant what the product is, it’s coffee.
Why should I choose your Coffee?
There are thousands of coffees on the market, but ours is one if the healthiest blends in the world, specially roasted to lock in all the benefits without compromising on quality.
Our blend of ethically sourced Arabica & Robusta beans has been specifically developed to ensure each cup has the maximal proportions of caffeine and polyphenols needed to create the best coffee experience possible with each cup.
The end result is a coffee that is equally beneficial if you’re an elite athlete or just looking for a better coffee to start your day.
Is Only Cup a supplement?
No, it’s just really good coffee.
Is Only Cup an espresso?
Yes, but also no. OnlyCup beans can be used in anything from an Espresso, to a cold brew. All that changes is how you grind the beans.
When is the optimum time to drink OnlyCup?
20 – 90 mins before whatever you have planned. Doesn’t matter if its work, or a workout that never changes.
Can I drink OnlyCup if I'm pregnant?
We don't recommend drinking our highly caffeinated coffee during pregnancy.
How old do I have to be to drink OnlyCup?
We advise children under 14 to avoid caffeine and teenagers 14-17 should limit their intake to 100mg or less per day (no more than 9g of OnlyCup Coffee)
What are the physical benefits of OnlyCup? How will it make me feel?
You’ll feel energised and ready to go, with increased focus and concentration.
Better yet the combination of caffeine and polyphenols will prepare your body to perform at a higher level, and reducing the rate of perceived exertion, meaning you can work longer longer, easier.
What is the maximum dose?
Don’t drink more than 2 cups per day, and make sure you space them apart otherwise, all those side effects you’re trying to avoid will return.
Remember it's high in caffeine, meaning 2 cups of OnlyCup Coffee would be the equivalent of drinking 5-6 cups of regular coffee.
Can Only Cup replace my current coffee?
Yes.
I am sensitive to caffeine; can I still drink Only Cup?
Yes, Only Cup is completely safe, though if you are sensitive to caffeine, we recommend having no more than one cup per day, and drinking it in the morning to ensure it doesn’t conflict with your sleep schedule.
Is coffee a diuretic?
Nope, that’s a myth.
Coffee has similar hydrating qualities to water.
How much caffeine should I drink per day?
No more than 400mg.
I have IBS, can I still drink OnlyCup?
Yes. Unlike most coffees, OnlyCup is actually good for your gut microbiome.
What kind of beans do you use?
We use a blend of two speciality beans, a Peruvian arabica and a Vietnamese robusta.
"Isn't robosta low quality?"
No.
Saying all Robusta beans are low quality, is like saying every Arabica tastes like velvet.
It's just not true.
Tons of factors impact the quality of the individual bean such as:
- The climate.
- The elevation.
- The strain.
And so on.
For example, we use a premium Robusta grown in the mountains of Vietnam that tastes better than 99% of Arabicas on the market.
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